Policies

When the Brow Shapes

Booking 

In order to secure your spot, When the Brow Shapes requires a $50 non-refundable deposit via e-transfer which comes off the total amount due on the day of your session. 

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Payment Options

We accept all major credit/debit cards, cash and e-transfer. 

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Re-Scheduling 

Clients must provide at least 24 hours notice to reschedule their appointment. The $50 deposit will be transferred to the new appointment.

If you need to reschedule your appointment within 24 hours of your session, you may be asked to pay another $50 deposit.  

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Cancellations

If you change your mind about the procedure/cancel the appointment within 24 hours of your session, your deposit is non-refundable. 

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No Show

If you are more than 15 minutes late for your appointment and you have not called or texted about your estimated time of arrival, you will be considered a No Show and will be asked to pay a $50 deposit to re-book your session.

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If you are going to be substantially late, we reserve the right to cancel your appointment and re-book for another time in order to keep to our schedule. 

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Refunds

When the Brow Shapes does not offer refunds. 

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Rates

Service Rates are subject to change although When the Brow Shapes will take measures to ensure rate changes are communicated in advance. 

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Age Restrictions

Due to insurance liability reasons, When the Brow Shapes is not permitted to perform microblading on anyone under the age of 18, even with parental consent. Proof of age may be requested at the time of appointment. 

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It is the responsibility of the client to ensure they put the correct date and time in their

calendars once their spot is confirmed - we do not send out reminders.